Frequently Asked Questions
Everything you need to know about your next tech upgrade at Maple Store.
What is the warranty period for electronics purchased at Maple Store?
All our electronic devices come with a standard 12-month manufacturer warranty. Some premium brands may offer extended coverage, which will be detailed on the specific product page.
How long does shipping take for my order?
We offer express shipping nationwide. Most orders are processed within 24 hours and delivered within 3-5 business days, depending on your location.
What is your return policy for open-box electronics?
We accept returns within 30 days of purchase. For a full refund, items must be in their original packaging with all accessories included. A 15% restocking fee may apply to opened items that are not defective.
Do you offer technical support for device setup?
Yes, our Maple Support team is available via live chat and email to assist you with initial setup, software updates, and troubleshooting for any device purchased from our store.
Are the products sold on Maple Store brand new or refurbished?
We primarily sell brand new, factory-sealed products. If an item is certified refurbished, it will be clearly labeled in the product title and description and will include a specific 90-day warranty.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm.